[Resolved]  Samsung — S20 Plus Vertical Pink Line issue in Display post Software Update

Address:

Bangalore

On March 4th, 2023 I received an OTA update for OneUI 5.1. Just as usual I promptly updated the software. The following day I noticed a thin translucent pink line forming in the center of the display.

To my suprise and horror this was a documented problem with product and software upgrades. References:

https://www.youtube.com/watch?v=GyT8cZfrnl0
https://www.youtube.com/watch?app=desktop&v=FZQRDGFfqaw
https://www.youtube.com/watch?v=fRgLM1j6ETg
https://www.change.org/p/samsungindia-samsung-samsungmobile-please-stop-ignoring...⇄

I learnt through initial Customer Service call that my phone will be taken care by free of cost display change. So far so good.

After visiting the Customer care Service Centers Samsunng started to show their true colors. The first Service Center in VijayNagar, Bangalore were not responsive and told the display units for S20 Plus are in short supply. However they can procure one and do the repair for 16k.

Later I visited the RajajiNagar Service Center for the same issue. The Engineer noticed a blemish in the rear metal rim (near speaker grill and conveyed this will be considered as dent.

So the display will be replaced only if your phone is absolutely spotless.
How frustrating from a Consumer standpoint that there exists a policy that bares the brunt on Customer even if the display stopped working due to a manufacturer fault. Even if the malfunction of hardware is not due to any physical damage, lack of care by Customer the charges will be levied.

To be upfront about the damage I have attached the capture of the problem along with the so called dent. I do not remember how the metal sheen has been in skirmished. (Cannot recall damaging fall in past year) . Nowhere related to problems I started to face post Software Update.

Now even after the escalation Samsung is relying on a lazy of an excuse of 'Dent' to replace the display.

My device was working fine until that phone update bricked the display. It would be ethically incorrect for SAMSUNG to charge for something which the consumer is not at fault and skim a hefty amount on account of putting an untimely malfunctioning update.

Besides being annoyed by the malfunctioning phone, I've to go through all this while taking my time out, I have decided that in no means possible a consumer can be held liable on a company's faulty account and should not pay for what isn't his/her fault.

All this painful and nightmarish process leaves me out of confidence for the team to have an attitude of 'Customer First' before profits and targets and policies and whatnot. This company is beyond help. I'm saddened that I invested so much in their products.