[Resolved]  Samsung — S21 Fe

I am writing to register a complaint regarding the service request for my Samsung S21 FE Exynos, as documented under Service Request No. [protected].
I purchased my Samsung S21 FE Exynos (Model Name: SM-G990E/DS, Serial Number: R5CT42T21ZK) on 25TH September 2022, through JIOMART. Unfortunately, a disturbing white vertical line appeared on my display on 06TH February 2024, following the latest software update received on 26th January 2024.
The service request was initiated for a free display replacement on 06th February 2024. However, the request was denied on the grounds that my handset is out of warranty. I have learned that free display replacement is available only for flagship handsets affected by the software update, as per Samsung's latest terms and conditions. Despite the fact that S21 FE Exynos also falls under Samsung's purview and the issue is purely software-related, the denial of free display replacement seems unwarranted.
As a loyal customer of Samsung products, I believe in the integrity of their service offerings. However, the denial of mandatory free service has left me deeply dissatisfied with the overall experience. This issue has caused inconvenience and disruption to my daily activities, and I kindly request prompt assistance to resolve it.