Samsung — S21 fe

Subject: White Line on Samsung S21 FE Display After 3 Years – ₹16, 700 Paid Repair Demanded

I purchased a Samsung Galaxy S21 FE (128GB variant) in [Month, Year]. After about 3 years of normal use, a vertical white line suddenly appeared on the AMOLED display without any physical damage or water exposure.

I reached out to Samsung customer care and visited the authorized service center. To my shock, I was told the issue is not covered under warranty, and I need to pay ₹16, 700 for a display replacement.

I also emailed Samsung support multiple times, but they refused to acknowledge this as a manufacturing defect or quality issue.

Upon further research, I found many other users with the same white line issue on the S21, S21 FE, and even S20 series phones. This indicates a possible defect in the AMOLED displays used by Samsung, especially after 2–3 years.

As a loyal Samsung customer, I feel completely let down. Charging ₹16, 700 for what seems like a common display fault is unfair and exploitative.

I request:

Samsung to take responsibility for this display issue

Offer a free replacement or at least a heavily discounted repair

Alert other customers so they are aware of potential long-term display failures

I hope the consumer forum takes note of this and helps protect customers from being overcharged for what appears to be a product defect.

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