Samsung — S22 Ultra PreOrder Launch Nightmare

I would like to highlight here regarding how unprepared Samsung is for its mega launch of the most anticipated and the premium flagship phone #S22Ultra. I was super excited and got an invite to book a VIP Pass.

The Plight: Imagine I had to spend almost 6 hours preordering the S22 Ultra phone and Samsung chat reps had no clue on how to resolve issues which were occurring during that period of time. There was an offer of Samsung Buds till 11:59 and I was able to complete the order by 11:55 pm after starting to order around 4 PM, such an herculean task of ordering a phone. Also while completing the order Samsung Chat reps had no clue on how to add VIP pass for which I had already paid earlier. To my surprise they kept asking for some coupons, I only had email confirmation.

I wrote to the Samsung Social Media team on FB and Twitter, as usual with their excuse, they keep saying relevant teams will call you and no one called. I wrote to Samsung Partner support, no one called back. It seems people in Samsung think that customers will just throw away money on their premium phones. Seems nobody has any respect for the customers willing to spend such a huge amount of money on a phone.
Finally after waiting for so long I had just cancelled my Preorder due to incompetence of Samsung in meeting the commitments. If I can get Smartag for which I was proactive enough in ordering VIP pass and also Samsung Buds offer, then only I am willing to pre order this phone again, but not before that. It really is very sad to see the way Samsung treats its loyal customers and just doesn't bother about improving the quality of it's customer service. Don't you think customers going for such an exclusive and premium device deserves world class prompt customer service?
Lets see if you want me to reorder or you are ok in letting the customers go, this will prepare us for the future.

I am reachable at [protected].
Attaching screenshot of my orders for your reference.

Thanks,
Kapil Anand
[protected]