Samsung — SAMSUNG 55inches LED TV 55AU8000 Black Screen

Nityanand Agrawal

Sep 19, 2022

Address:

801, Lumbini Lakeview Apartments, Raj Bhavan Road, Somajiguda

Date or Purchase: 8OCT2021

Date of Defect: 4th SEP 2022 & Again 19SEP2022

Invoice Number:1207/21/s-31068

Warranty: 5 years

Description: SCREEN TURNS black while playing many movies and serials

Resolution requested: REPLACE TV immediately as it is NOT getting resolved by change of settings and resetting TV again and again.

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Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2022

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

Sep 22, 2022

Updated by Nityanand Agrawal Samsung Engineer Technician visited yesterday, problem still not solved.

Sep 22, 2022

Updated by Nityanand Agrawal Please contact me on [protected]@gmail.com thanks.

Oct 01, 2022

Updated by Nityanand Agrawal Old Samsung TV in the house has no complaint of BLACK Screen spots while viewing the same SHOW (Sopranos, MANIFEST etc) or Movies from NETFLIX, yesterday on 30th SEP 2022, I spent ~45 minutes with NETFLIX support who after all diagnosis confirmed it is a TV hardware problem, Request SAMSUNG to replace defective TV immediately and NOT pass on the issue to AIRTEL & NETFLIX etc. SAMSUNG's service support is SO VERY SHOCKING. Pls act fast.

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Comments

Nityanand Agrawal

Sep 20, 2022

SAMSUNG informed yesterday that a technician will attend. No technician has visited in last 28 hours. After follow up only got an SMS as "Thank you for contacting Samsung customer care. Your reference number is [protected]. For any query, WhatsApp us on[protected] or click https://bit.ly/31QN4lI " WAITING for resolution.