[Resolved]  Samsung — Samsung A30s - denied to fix the Issue

Address:Bhajanpura

Its been 3 Weeks when i highlight the issue to Samsung customer service and to service head team, and still not receive any response about my phone Samsung A30s.

we started facing issue with in a month of buying the product.
1 - Screen goes off - Samsung service center team took a week to fix the issue
2 - Network Issue - finally Samsung service team denied to fix the issue and stated that they found liquids in the mother board, hence it can not fix.

i called the service center guy almost 10 times a day, and they never respond, when i complain in the customer service team about their non response behavior, they called back and informed that my phone is non repairable.

either i pay 8500 to them to fix it, or it can not be fixed.

nobody listen in Samsung, i sent multiple emails and calls but no resolution.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2021
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jun 20, 2021
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18887
    Pending
    0
    Resolved
    11175
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information