Samsung — Samsung A52 - service center denied to register a complaint for a faulty device sold.

Samsung A52 purchased on 20th March 2022 in chroma store TTK road Mylapore .The phone's left side frame became loose and strated shaking one week after purchase so I approached the chroma store on 29th March and they told I have to visit the Samsung service center and to register the complaint and raise a job sheet after which the device will be replaced so I visited the Samsung service center on 30th and they told the frame will be loose like this only and will shake for all samsung A52 phones then I asked them to show a new samsung phone for which they denied having stock and they said this is not a problem .The next day I visited the chroma store again to check whether the same problem occurs in the new Samsung A52 phones as well as told by the service center people but to my shock it was not like that and the Samsung sales girl and the chroma store office also confirmed that all New A52 phones are not loose and shaky so I again visited the Samsung service center with the Samsung sales girl herself accompanied me to the service center to state the same but the Samsung service engineer changed his version and said the new phones will not shake uping purchase but will start shaking only after one week o[censored]sage which is contradictory to his previous statement and which leads me to believe what a pathetic company samsung is selling faulty devices and hiring engineers who speak nonsense as if this is some circus, Then he went on to say that he will seterate the problem if we allow him to open the phone and if he is unable to seterate he will raise the complaint and issue a job sheet post which we did a factory reset and removed the sim cards and wiped the date and handed over the phone to him to open and seterate the problem, however after asking him to open the phone he REFUSED to open saying that the phone will SHAKE MORE IF OPENED CONFIRMING THAT ITS A FAULTY PRODUCT and still didn't help us out and tortured us by going on telling lies and making us tensed and harassed us since we were females.Hence I request you to look into the matter and refund us the entire amount for the harassment we had to go through and compensate us by refunding the amount for selling us a faulty phone and moreover refused to even register a complaint and issue a job sheet.Also wasted our time and energy by fooling us and making us loitter everywhere.The phone keeps hanging every now and then and we are unable to use. The worst company with PATHETIC SERVICE who don't have the basic knowledge of decency of assisting customers and selling faulty products.