[Resolved]  Samsung — Samsung AC

I bought an air conditioner two years ago, and now it's displaying an EC error. I attempted to lodge a complaint via phone, and a technician came over. However, without inspecting the unit for any faults such as gas leaks or internal issues, they simply suggested replacing the outdoor unit to resolve the problem. After their departure, the issue persisted. Despite my repeated attempts to contact the service center, they haven't sent anyone to properly assess the situation. It's worth noting that the AC was installed by a Samsung technician, so if the problem lies with the outdoor unit's direction, why was it initially placed in that orientation? Regardless, I'm determined to resolve this issue promptly.
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Apr 30, 2024
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Mar 30, 2024
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
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