[Resolved]  Samsung — Samsung authorised veetee communications pvt ltd

Address:Samsung authorised veetee communications pvt ltd Lingavel Tower, no. 1,100 Feet Road, Velacher, chennai-600042

Certainly! Here's the corrected version:

Respected Sir/Madam,

My mobile handset is currently experiencing a blank display issue. Therefore, I am planning to visit the Samsung Mobile authorized service center located in Velacherry, Veetee Communication.

I intend to visit the service center on Friday[protected] morning at 9:50 AM. Upon arrival, I handed over my handset to the service engineer. She assured me that she would check its condition. After inspecting the handset, she confirmed that the PBA and display were in good condition.

However, after about 15 minutes, she informed me that the handset had a water lock issue. I find it hard to accept this claim, as my handset was not exposed to water. It seems that the engineer is falsely accusing my handset of having a water lock issue.

I purchased the mobile on the 18th of April 2024. Therefore, I am willing to accept responsibility. However, I feel that the customer service provided to me was inadequate, and I believe that I have been deceived.

Thank you for your attention to this matter.
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Jun 6, 2024
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
May 06, 2024
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung
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