[Resolved]  Samsung — Samsung - Brand New Double Door Refrigerator is not working and Samsung unable to solve the issue

We have purchased brand new double door refrigerator on 16-Sep-2023. They have delivered on 17-Sep-2023 and technician from Samsung came for demo and identified compressor issue and recommended for replacement. We received replacement refrigerator on next day. Samsung technician came and gave demo and it was working for next 3 days. After 3 days, it was not cooling, we called Samsung Customer Care team. Technician came and try to identify the issue, he is not getting any error code in the device and changed some configuration and asked him give a call if it is not working again. Again after two days it was not working called the technician. He came take all the photos and told to send report to HO team and Samsung HO team will contact further. But we didn't get any call from Samsung HO team and after few days we checked with Samsung customer care and they told ticket is closed without resolving issue. We have raised complaint again and technician came and restart the refrigerator and saying it is working fine and close the ticket. Samsung Customer Care is third party vendor and they have limited knowledge. They simply visit to us and close the ticket without resolving the issue. We have asked to provide the details for Samsung HO team to escalate the issue further. But they are not sharing the details. We have sent an email Samsung Grievance team and sent an email to Samsung India CEO also as per the protocol mentioned in Samsung Website.

Samsung Customer Care team don't have any intention to resolve the issue and they simply close the ticket saying it is working fine without getting confirmation from us.

We are struggling with brand new refrigerator for last 3 months.