[Resolved]  Samsung — Samsung Care+ (Servify) Scam in India

So I recently bought (2 days ago) the Z Flip 5. Now it seems that Samsung Care+ in India is a joke as you can only buy "Samsung Care+ Screen Protection Plan for Flip and Fold" which costs ₹10, 999 this year. If you go to checkout on the Samsung website, where you select the phone color and storage, theres an option for Samsung Care+ where they also promote only this plan.

The "Samsung Care+ Accidental Damage Protection Plan for Flip and Fold" is not available for Flip/Fold5 Series. This was confirmed via phone and chat support. We also can't buy Extended Warranty for this phone. I am attaching screenshots of the plans. You can all view them at this link: https://samsung.servify.tech/store/view?id=Samsung&plan=Secure


To further add to the confusion, when you are checking out the phone and choose to buy "Samsung Care+" you can only select 'Screen Protection (1 year)' - however when you click learn more the pop up says accidental damage is included. And when you click "See all benefits" it even claims 2 claims in 2 years but thats not true.


Also, I am not sure if all of this is just happening in India, however the "Samsung Members" app said I had 30 days left to get Samsung Care+ -- however when I click Samsung Care+ on "My Galaxy" app, it takes me to their Servify page inside the app and those pages say I can only buy those plans (mentioned above) within 3 days of activation!!


These are all sneaky tricks to not let people buy Samsung Care+ and even when they buy the ONLY available Samsung Care+ for Flip5 - the Screen Protection. Its useless!.

I asked the support person on phone what is the advantage of me paying INR10, 999 today? He said if your screen breaks it'll be fixed for ONLY INR 15, 000. I was like okay, sounds fair. But then I asked how much is it without Samsung Care+? He said he didnt know this was the Samsung Care+ support line, I need to call the Samsung Tech support line to know this. Most people would give up at this point but I called them. They said the charges to fix the screen was INR 21000 for inside screen, subscreen around 6000 and labour was 2000. It would end up at around INR 30000...

So what PLUS benefit do Indian users get here? Paying 11000 upfront for a screen that MIGHT break plus 15000 for when the screen DOES break, totalling 26000. So what am I saving? 4000rs? In what would is this PLUS care.

And not having the option to by accidental protection or liquid damage protection is just strange.

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Sep 28, 2023
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Aug 28, 2023
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
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