Samsung — Samsung Cheated Me

Address:

Kolkata, West Bengal

After being Sony loyalists for over 30 years, I switched over to a Samsung LED TV at the influence and persuasion of my dealer in Kolkata. Least did we realise on purchase that we would have to put up with an inferior quality product and a dead panel (heart of the television) in just over 16 months from the date of purchase. Usually panels manufactured by well know credible brands last long enough to give you value for money. Unfortunately, in my case the panel started developing abnormal dark cloudy patches six months back. They caught my attention and my concern but then I ignored the symptoms on the belief that things couldn't possibly go wrong so early on with a brand like Samsung. Today morning 7.00 a.m. the television finally stopped working. An engineer came to my house, inspected the TV and quoted approximately Rs15000 which is over 35 percent of the actual TV cost. I am upset and disappointed and have registered a complaint with customer care on grounds of poor quality issues and have demanded that the TV be replaced. The television wasn’t delivered to me with the right quality benchmarks in the first instance and a replacement or free of cost panel replacement is justified. An inherent initial defect in the product is the only plausible reason which led to its untimely death. I require a solution from Samsung either to replace my TV or to replace the panel free of cost. This is such a frustrating experience. I trusted Samsung for its promise, its quality and its brand value. To me that promise is broken with unconvincing excuses from the company that holds my luck largely responsible than its own product. How is Samsung going to retain its existing customers with such petty performance? At the present moment, I do not have a mutually agreeable solution from Samsung Customer Care. They more concerned about billing me Rs15000 rather than being considerate about me being cheated on their promises.