[Resolved]  Samsung — samsung customer care cheated a loyal customer

Address:

Chennai, Tamil Nadu

Dear Sir, I purchased double door fridge may 2010 at jayam @ co velacherry. I had a problem in my fridge to leak water inside the fridge . No ice forming in my freezer compartment I called Samsung customer care 12 th Nov 2014. Nov 14 Engineer came to my home . on that day he checked only freezer compartment and gas filling . He didnt check the lower compartment .But my problem is To leakage water in lower compartment.He told to fill the gas .He charged 2100 rs . The bill amount is differ in cash receipt .In Cash receipt he mentioned 1692 rs .Component ( spareparts 1029+tin 14%=82+labour charges 250+service tax 31+transport charges 300) He collected 400 rs etc Nov 17 th Again I had a same problem in my fridge. Again I called him . 17 th nov only he checked lower compartment . He simply told to change in some spare parts in lower compartment .It cost around 500 rs .Ultimately my Money is loss at the same time my problem is not fixed. FYI in my home am using only samsung brand ( tv, fridge, washing machine ) Now i hate samsung brand Provide a proper solution .Otherwise we will forward a legal action . Samsung Enginner Name = Sugunthan phone no = [protected]