[Resolved] Samsung — samsung defective refrigerator

 
1 Review
Mumbai, Mumbai City District, Maharashtra, India
 Zaid_R on Oct 23, 2018
We have been sold defective product. Our refrigerator have stopped working after 8 months. We have raised complaint to samsung on 27th September 2018. Since then we are without refrigerator. We are paying price for the trust we kept on Samsung. Service Engineer visited our house and informed us that it is due to new technology. Samsung don't want to work on root cause. We are now harassed by follow ups with unsuccessful response. My compalint no. is [protected]. My phone no is [protected].
Complaint marked as Resolved Dec 2, 2018

Complaint Status


[Oct 23, 2018] Samsung India customer support has been notified about the posted complaint.
Verified Support
Samsung India Customer Care's response, Oct 23, 2018
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
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    Samsung - samsung defective refrigerator