Samsung — Samsung denied warranty for my led 40" tv display panel saying physically damaged!

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Chennai, Tamil Nadu, 600114

My Samsung LED 40" TV is currently under Extended Warranty valid till January 2017, last week there was some problem with the Display Panel and I registered a complaint with Samsung Customer Care Reference No. [protected] on 22nd Oct'2015. A service engineer came on 24th Oct'2015 and after inspection said my TV display panel has damaged and got to be replaced. He gave an estimation quote of Rs.32000/- approx. for replacing the display panel. When I said my TV is under extended warranty, he said the problem with display panel is due to physical damage and so the cost will not be covered by extended warranty. I argued with him saying there is no possibility of any physical damage from my end, but he refused take my word. Also, Samsung charged Rs.171/- as inspection fee and I paid the same. Once again I called up Samsung Customer Care and spoke to them regarding this issue, I was told a senior customer care executive will get in touch with me soon. The same day a senior executive called my from the Telephone No.+[protected] and spoke to me regarding this issue. I explained him everything once again clearly and he promised to send a senior engineer for inspection on 26th Oct'2015. Meanwhile the complaint that I registered for this issue on 22nd Oct'2015 automatically got closed on 26th Oct'2015. So, once again I raised a new complaint explaining everything and said the issue is still pending and asked them to re-open the support ticket. Finally, they registered a new complaint with Reference No.[protected] on 26th Oct'2015. Still waiting for the senior engineer to inspect my TV as I am writing this on 27th Oct'2015... never expected this kind of support from a global brand like Samsung. I hope at least after this message someone from Samsung customer support would get in touch with me or I am planning to take this issue to the next level. - Balaji.