[Resolved]  Samsung — Samsung Double Door Refrigerator

Address:

Unjha

VERY VERY POOR CUSTOMER SERVICE AFTER SALE!!!

I complained regarding water leakage inside my double door Freeze and I complained in April 2020 with complaint number [protected], but technician was unable to solve the problem.
Again after my several phone calls to technician and to the customer help line they took my freeze to Samsung workshop but still didn't solve it. Then after I call several times to engineer Unjha but he always says he will visit tomorrow but till date he didn't show up.

Complaint number [protected] in June 2020:

I was surprised that a Samsung representative told me your complaint is closed, without any engineer visit? without a solution? Who gives authority to close the complaint? Did they call me and ask for feedback? Did I say my complaint is solved?

Again complaint in June 2020 with [protected]:

Samsung representatives again assured me their technician will visit in some day and solve my problem, NO ONE SHOW UP YET!!!

Then after we called your Mehsana dealer and service center several times for 2 months and they always told me they would send a technician but failed again after waiting 3 months...

Again complaint in November 2020 with [protected]:

Same old story they will send a technician and will solve my problem, but as earlier NO ONE STILL SHOW UP.

Again complaint in December 1 2020 with [protected]:

Again the same old story and they again told me the complaint is closed. and they book new complaints with the above number. One of technicians called me and asked me to demand senior technicians as they are unable to solve the problem. I did the same demand for senior technician but still waiting_______

Again complaint in December 23 2020 with [protected]:

They very very assured me that the technician will surely visit tomorrow at 11 am...
I AM STILL WAITING FOR TECHNICIAN!!!

Every time when I ask a Samsung representative to transfer a call to a senior officer but they are always busy, also when I ask to arrange a call back from a senior, I never get a call back.

Sir, after my 6 above complaints in 9 months I still did not get a solution nor technician, and they close the complaint after some day with asking me and without technician visit. What am I supposed to do??????????????????

MY ADVICE NEVER PURCHASE SAMSUNG PRODUCT!!! you will never get a service better purchase some local brands I am sure they will provide better service.