[Resolved] Samsung — Samsung F62 mobile overheating problem

sandeep5182

Jun 13, 2021

Address:

Suresh bhavan ,Mannarasala P O, Harippad, Alappuzha 690514 email [email protected]

I have purchased Samsung F62 mobile phone on 27th May 2021 and from the same day i am facing overheating problem .It was ordered through flipkart on 19th may 2021 .I raised the issue on the very next day and requested for the refund for the same since it had no replacement option available. Flipkart considered the issue and after the tech visit I got a message that your return request is rejected. it can't be used without headphone as it is heating so much.I am a regular samsung user.I have been using samsung mobiles since 2012 .so I expect you will consider my grievance as soon as possible.

Date of incident:- 10th june 2021.(tech visit)
Model number:- SM -E62SF/DS
S/N :RZ8R32DK4TK
IMEI :350641/03/447156/2
IMEI:351945/21/447156/8

I request you to either replace the phone or avail me refund for the purchase. As this is my hard earned money and I purchased this phone for Rs. 17, 249.

Your prompt support will be highly appreciated.

+2 photos

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Aug 13, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd