[Resolved] Samsung — Samsung finance have blocked all my access to the phone

Rashmitha Kotian

from Udupi, Karnataka

Website:

www.samsung.com/in

Hi,

I have samsung A71 phone purchased on www.samsung.com order ID:[protected] on 28 september 2020.using Samsung finance plus service and already made down payment Rs.6800/- and finance has been approved application no:DMI[protected].
Samsung finance have blocked all my access to the phone, it is not leting me call even. I received updation notification on 1st November 2020, after mobile software update i can not access any of application on the phone. This is seems to be i have gave permission to samsung finance to block data sharing,

A message is reflecting while accessing any of the app and that is "samsung finance plus policy restricts. Kindly check your app."

This is a phone gifted to husband and i have given emendate for debiting from my account the 8 month emi.
You can reach out to me on [protected] any time, please help on the request on urgent basis.

Thanks and regards

Rashmitha

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Aug 7, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd