Samsung — Samsung Frame TV Installation

I bought Samsung Frame TV 43' on 2nd Nov, though the service request was raised for its installation, the installer from SAMSUNG Authorized Service Center who visited, was not able to wall mount the TV, since the wall mount brackets were not provided with the TV.

Even the Installer was not having the required brackets.

Multiple calls were made to Samsung Customer support, they transfer my calls between departments from eSHOP to service
and vice versa and kept on long hold.

When asked to connect to seniors, the standard answers such as "Seniors not available" and " Seniors busy in other calls" were provided.

Though call back was arranged, but never received.

The call was transfer between departments w/o any resolution.

Though everyone assured that the case has been escalated but never solved till date.

This is not professional ethics shown by Samsung Customer Care.