Samsung — Samsung freestyle projector scam

Address:

Namdang T.E ,Margherita Assam 786181

Thanks for your kind response the pictures for the order are attached, it's become quite shocking if samsung is involved in on line sale scam my only problem is why will I not receive for what I have paid for .
This is the second time it's repeating 01 it was with the samsung fold 3 bought on line the cover is yet not recived when it was clearly mentioned in my order .

This time it has happened with the samsung freestyle projector Foc item is not given and some green clour cover is sent .
Why would u guys do that with your customers who have invested so much into samsung.

Kindly let me know when would all this clear it's been 17 days and still I get is only assurance. The foc items pictures are attached the adaptor is missing rest all items recieved.

Also picture of the package recieved in place of the adaptor, the green colour skin details attached .I have been cheated this can happen only in India.
Dear Sir,
How many time do I have to write to you for samsung support I get a call from Samsung we will look into the case for the wrong item sent pictures attached .

Then after that some email from support we cannot help you the time frame is up .
Let me make the following very clear or kindly take your product back .
1. I was away on new year to my home town in chandigarh the items were recieved by my office in my absence.
2. On arrival we checked all items as per the offer were recieved by my office leaving the samsung adapter, but the package has a freestyle skin not part of my offer .
While checking with ur support team it was claimed I recieved the wrong item.
3. Why will you not send me the FOC AS OFFERED BEFORE BUYING THE PRODUCT AND WHAT HAPPENED TO THE ADAPTER.
4. HOW MANY MAILS DO I HAVE TO WRITE to get what I have paid for .
5. If samung is in no position to fulfill by offer which was given to me then why don't you take the product back.
6. This is a on line sale that's why you can cheat customers this way .whom to catch.
7.If have sent me a WRONG ITEM THEN WHY NOT OFFER A SOLUTION.
KINDLY GIVE ME A SOUTION THE ITMES ARE ALL LYING WATING FOR TYE SERVICE TECHINICAN FOR INSTALLATION..
IAM AVAILABLE ON [protected], [protected]

Reference to your mail the customer support is able to solve the problem .

I had received a call from Simran who was reading a script and not willing to under stand my problem.

Yesterday the whole case was discussed and I was told they would check the missing item and update me .

Who would help me with this scam where you are claiming foc item received but a diffrent item was sent i have shared all the pictures and even asked the department to track the item with the serial number from where this item came pictures are attached again .
WHO WOULD GET INTOUCH WITH ME I HAVE PAID MONEY FOR THE PACKAGE.
KINDLY LET ME KNOW the depart which calls me is on a auto mated script only saying we cannot help you.

Kindly update me what to do and whom to approach.