Samsung — Samsung fridge dent on the door, need replacement

I purchased a SAMSUNG RT-34A4533BX/324 LTR REF from Great Estern Santragachi on 14/11/2021I have been a loyal customer of Great Eatern for a very long time and appreciate their best efforts for customer service.But to my greatest disappointment the refrigerator is having dents all over its upper body.Since the delivery i have been continuously followed up for a resolution, i have contacted several time with my representative Mr. Sujit Saha. Whenever I called him i got the same reply that he has done the respective mails to the concerned department for replacement and he is out of officetill date. My refrigerator has not been replaced. I have not been able to use the product although I am counting my EMIs every month.So please tell me is this the kind of customer support Great eastern provides now?I am helpless and thus I am reaching out to the grievance cell.Please help me out with a possible solutionHereby, I am attaching all the dent images and the bill. I am not ready to negotiate with a refurbished door. I need a complete new replacement or my money backNOTE: THE REFRIGERATOR WAS FOUND IN THE DENT STATE BY YOUR SAMSUNG REPRESENTATIVE AND WE HAVE NOT OPENED THE SEALED CARTON