[Resolved]  Samsung — Samsung Fridge (RS55K5010S9/TL)

I have purchased a Samsung Fridge on[protected]. The fridge stopped working and was under warranty. We called the customer care and raised the issue on April, 2023. A person was sent to check the Fridge. We were then told we need to send the Fridge to the Samsung service station and it will take 2-3days approx to fix the problem. We sent the fridge at our own expense to Samsung Service Station on[protected]. Sadly there was no proper update on the fridge, 1 person called up and said the warranty will not cover the problem but we weren't informed what the problem actually was or any details for that matter and whether paying money for the repair could solve the issue. We were not informed prior that this will take time and we should look for an alternative. We weren't provided with any fixed date as when will the fridge be delivered back to us as well or if at all they could solve the problem. We called up customer care and we were told that as soon as they get a response from service station they will inform us but sadly there was no response till yesterday. Only ambiguous statements like 'as soon as possible we will get back to you', 'this will be treated with highest priority and the problem will be fixed soon'. Toder again after calling customer care we were told that they are checking the fridge and will let us know by tomorrow whether they could fix the problem or not. Which clearly implies they did not check the fridge before, it was only after the repeated ph calls that they took action. Also if they cannot fix the fridge then why did they ask to send it at their service station, we had to bear the transport cost which completely goes to waste if they cannot fix the problem. The issue was raised on April, fridge was sent on 23rd of May 2023 and today is 6th June, 2023.
I have got a Samsung washing machine as well, but after this harrassment I am far from buying another Samsung product. This is unprofessionalism at its best to keep the customers hanging like this. Highly Disappointed.