[Resolved]  Samsung — samsung galaxy book 4 360 (model number np750qgk-kg2in) refund money

Address:Dhanbad, India

Despite numerous attempts to contact your support team via phone calls, messages, and email, I am still not getting any response for my issue.
This is a really big disappointment from this large company as I have wasted a lot of my time and effort chasing to resolve my issue.

Dear Samsung Support Team,
I hope this email finds you well. My name is Shivam Soni, I am writing to express my deep dissatisfaction with the recent experience I had with your customer support regarding my Samsung Galaxy Book 4 360 (model number NP750QGK-KG2IN). Allow me to provide a detailed account of the situation:

Purchase and Product Issue:
I pre booked the Samsung Galaxy Book 4 360 and received it on 18th March 2024.
Unfortunately, within a week, vertical lines appeared on the display panel, rendering the product unusable.
Service Center Assessment:
On 29th March 2024, I promptly contacted your support team and visited the service center.
The service center team confirmed that the product is indeed faulty.
Refund Request:
From the outset, I expressed my preference for a monetary refund via Demand Draft.
Despite my clear communication, I have been consistently offered coupons as an alternative, which I explicitly declined.
Senior executives Nitin and Aditi assured me that they would explore the possibility of providing a Demand Draft as an alternative refund method.
However, this assurance has not translated into action, leaving me frustrated and disappointed.
Pathetic Support Experience:
I have made over 50 attempts without getting any call back and resolution update to resolve this issue, investing significant time and effort.
The lack of resolution and the continuous push for coupons have been extremely frustrating.
I have meticulously recorded all interactions with your support team, including call recordings.
Additionally, I have attached the purchase bills for your reference.
I kindly request an immediate resolution in the form of a Demand Draft refund. I have lost confidence in Samsung products due to this experience, and I sincerely hope that you can rectify this situation promptly.

Thank you for your attention to this matter. I look forward to a swift resolution.

First Name : shivam

Last Name : soni

Contact Number : [protected]

Customer ID : [protected]

Product Model Number : NP750QGK-KG2IN

Product Serial number : 6NNZ9FBX300008K

Address : Dhanbad, Jharkhand, India
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May 25, 2024
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Apr 24, 2024
Samsung India Customer Care's response
Dear Sir/Madam,

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung
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