Complaint:
I purchased a Samsung Galaxy Book4 Metal laptop (Invoice Date: 05 May 2025, Price: ₹40, 586, Model Code: NP750XGJ-LG2IN, Serial No.: 0SYR9Z******). The laptop stopped working completely on 11 July 2025, barely 2 months after purchase.
I submitted it to Samsung’s authorised service centre in Bhiwadi, Rajasthan (The Meraki Solutions) on 14 July 2025 under Service Request No. [protected]. Since then, my laptop has remained with the service centre, and I have faced endless delays.
Multiple “final” deadlines were given to me by Samsung representatives, but every single one was missed:
- 21 July 2025 (first deadline)
- 2 days later (extended deadline)
- Around 27 July 2025
- 08 August 2025 (said to be final)
- “This week” (again called final)
- 19 August 2025 (latest and final deadline)
After the 19 August deadline passed, no further contact has been made with me despite repeated follow-ups. Even my escalation to Samsung CEO’s office did not lead to any resolution. The higher escalation team has also stopped responding. My complaint on the National Consumer Helpline (Docket No. 7549223) was closed without resolution.
Impact:
I am pursuing B.Tech at Delhi Technological University (DTU), and this 40+ day delay has caused me severe academic loss as I urgently require a laptop for my studies, coding work, and projects. The repeated false assurances, lack of communication, and non-resolution have caused me immense mental harassment and financial hardship.
Relief Sought:
1. Immediate replacement of my Samsung Galaxy Book4 with a new working unit OR full refund of ₹40, 586.
2. Compensation for academic loss, harassment, and negligence caused by Samsung’s repeated failures and missed deadlines.
It is unacceptable that a premium brand like Samsung is unable to repair or replace a 2-month-old laptop within warranty even after 40+ days of escalation.
Name: Ayush Kumar
Email: [protected]@gmail.com
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