[Resolved]  Samsung — samsung galaxy c9 pro - false statement by service center

Address:

400093

Dear Team,

I would like to give you detail information about the incident that took place with me.

I have visited service center at Andheri (west) on 20th October 2018, for issue of charging point and finger print scanning to my mobile. After checking, service engineer asked me to visit again on Tuesday as they dont have the part which is to be replaced.

It is very difficult to leave office on working day, so same day i.e. 20th October 2018, I visited another service center at Andheri (east) and got in to a quarrel with two F2F engineers Mr. Saad Siddique and Mr. Irfan Shaikh. Then engineer took my mobile for investigation and after some time he shows me different parts of my mobile and state that "repairing cost of mobile will not cover under warranty as liquid found in it." then I took my mobile back by paying Rs. 177.00 as mobile examination charges (Invoice no. [protected]) and raise complaint over twitter, after a day I got reply from "Samsung Support India". Then I got call from Mr. Abhishek of Samsung customer care ([protected] - Extn 1527) and asked to submit mobile at any service center, I have submitted my mobile to Andheri west service center after few days I got call again and said, "Quality team checked and they also committed with same reason but still we will escalate your issue to higher authority." Then i got call from Ms Kamna of Samsung customer care ([protected] - Extn 1519) saying that we spoke with Samsung management team, and offered discount of Rs. 3444.39 on total estimate of Rs. 13777.56 as a good will gesture. The same was given in E-mail too.

After so many followups, I collected my mobile from service center by paying
Rs. 180.00 (Invoice no. [protected]).

I hereby deny the statement of all concerns involved in this matter that "service center has found the liquid damage" as the product was handled very carefully and never came in contact with any liquid substance.

Then, I am beginning to sense that, as I mentioned above, on 20th October 2018 I got in to a quarrel with two of your F2F engineers Mr. Saad Siddique and Mr. Irfan Shaikh of Andheri (East) service center and maybe due to that reason purposely the damage to my phone was caused and if not so then the damage might be due to the moisture or extreme heat generated by phone but not because of any liquid as per your statement which can be clearly seen as the damages are on certain points only where liquid has no scope to enter unless done purposely.

Further said in E-mail “Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best in terms of quality and service of the products” then why is it so that some of Samsung products blast? which means that either the quality checks are not of that quality or there are no quality checks at all the way in which the company exclaim it to be, so I don’t buy upon this point either.

I would also like to bring it to your notice that, as far as I am concerned I feel that my mobile was not examined when I had resubmitted it for re-examination by quality team as they wanted me to do but i was charged for no services provided.

In the above regards, I would kindly like to inform service provider that they repair my phone free of cost.

Therefore, Mam/Sir, I hereby kindly request you to please look in to my matter and do the needful.

Waiting for your positive approach.