[Resolved]  Samsung — Samsung Galaxy M30s motherboard issue

Hi,

I purchased a Samsung Galaxy M30s phone about 2 years back. After a recent OS update (security patch update), my phone started freezing and auto-restarting every few minutes. I went to a nearby Samsung service center (Samsung Service Centre, Lalbaug, Vadodara ) and they told me that the motherboard needs to be replaced at the cost of 5000/-. There were over, at least, 15 people with the exact same complaint in the service center regrading their phones (all Samsung M-series phones).
Kindly provide a free motherboard replacement or refund the amount, as its not a physical damage and its company manufacture fault.
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Mar 20, 2024
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Feb 18, 2024
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung
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