Im using samsung mobile devices since so many years, i purchase samsung galaxy m31, 8gb ram, 128gb storage mobile on 22.10.2020, But suddenly problem started on 21.10.2022 restarting, hanging on samsung logo so i visited samsung authorised service center near chaitanyapuri hyderabad telangana on 22.10.2022 after seeing the mobile he told me that your phone Motherboard has to replace that cost around 8100/- because its not under warranty, i said why should I pay after updating android 12 on september 2022 this issue has came so you have to do free of cost but he refused to do, samsung authorised service centers got the best opportunity to grab the money from us so they dont want to miss, But one thing i want to tell them if we stop buying than no use of samsung authorised service centers they have to shut down, i spoke with samsung customer care toll free no after telling all this, she said this is not a global issue, your mobile is not under warranty so you have to bare 8000/- what nonsense is going on no one is their to appologise, im shocked, well thanks to samsung ceo india for showing your real face, from now onwords im not a buyer of samsung brand, good bye.
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Samsung India customer support has been notified about the posted complaint. Verified Support Oct 31, 2022 Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!
Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.
Best Regards,
Samsung
Nov 04, 2022 Updated by MSA.com This is my genuine complaint than also they are not interested to solve the issue, it's unbelievable, why you people are taking too much time to decide will you do or not tell me i will go for other brand.
Nov 04, 2022 Updated by MSA.com Have a look clear image, I trusted samsung but samsung is not trusting.
Nov 04, 2022 Updated by MSA.com My contact info
Nov 06, 2022 Updated by MSA.com Samsung galaxy m31 8gb ram, 128gb storage mobile restart, hanging issue occur after updating android 12 replace Motherboard free of cost as soon as possible otherwise refund money.
Nov 06, 2022 Updated by MSA.com Check this
Nov 06, 2022 Updated by MSA.com Check this
Nov 06, 2022 Updated by MSA.com Check
Nov 06, 2022 Updated by MSA.com Check
Nov 10, 2022 Updated by MSA.com Good evening mam, i spoke with your relevant team member Mr.chandan Pandey on 7th of November 2022 he told me to send pics of mobile after sending 6 different positions of pics front, back, updown, left, right, after wasting 2 days 8th, 9th on 10th he is saying go to service center tell them to diagnose your mobile, i said already visited to service center on 22.10.2022 after doing diagnose he told me your mobile Motherboard has to replace that cost you 8100/- note: Motherboard has to replace; that means Motherboard is not working due to after doing update Android 12 so samsung company is responsible for this not myself but your relevant team member wants me to drill here and there what that means is this the way to handle the customer no sense at all, now i want my money back.
Nov 11, 2022 Updated by MSA.com To the respected sir/madam; indian consumer complaint forum, i am mohd shafique ahmed lodge a complaint against samsung india for not resolving M31 Motherboard automatically hanging, restarting, issue occurs after release of Android 12 (updating) i am unable to use mobile since 21.10.2022, hence new motherboard replacement free of cost or refund money 20499/- but they are failed to do so please take action, i hope you will do justify to me thanks.
Nov 12, 2022 Updated by MSA.com Today visited 2nd time to samsung service centre again they want to confirm is it Motherboard issue or any other but after diagnosing engineer confirmed Motherboard has to replace this auto restart problem comes after updating android 12 but samsung head department is not accepting their fault so they are using tricks, they are not doing any favour to me it's there responsibility to do, plz help me indian consumer complaints forum team.
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