Samsung — Samsung Galaxy M31

Hi,

I purchased a Samsung Galaxy M31 phone about 1 years back, on 26th Oct 2020 (I've attached the amazon invoice). My phone started freezing and auto-restarting every few minutes. I went to a nearby Samsung service center (Bill No-[protected]) and they told me that the motherboard needs to be replaced. There were over, at least, 10 people with the exact same complaint in the service center regrading their phones (all Samsung M-series phones). The update caused the motherboard to fail, and of course it was never mentioned by Samsung and now they're expecting us to pay Rs. 8k for the motherboard replacement.. This is totally unfair to loyal customers and not providing quality products to customers. I am planning to raise a complaint consumer court also since many customers are facing this problem and not getting a solution and proper response from the company.

Please provide a free motherboard replacement or refund the amount, caused by your updates or its going to social media, and will definitely file a case.