[Resolved] Samsung — Samsung Galaxy M31s phone Crash issue

@bhiS110

from Noida, Uttar Pradesh

Oct 11, 2022

Address:

Durg, Chhattisgarh

I brought a Samsung Galaxy M31s on 23 Aug 2020 as I thought samsung mobile phones are reliable and i can use it for 3 -4 years without any complaint but I am facing lot of problems . Within 1 year I detected buzzing noise issue and service center people were saying they deliberately introduced this feature and it will get removed by some update later on but it was still there. And now this retart issue "phone is freezing every time and restart automatically" when I visited the nearby samsung care, they said it's repairing cost is 7900 because they will have to change motherboard. It is the worst situation for me and worst phone i ever had.This two issue are faced by many and they are getting same response. Why you people are asking so much money when you deploy cheap parts in this model
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email:[protected]@gmail.com
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Nov 19, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2022

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung