I submitted my Samsung Galaxy S20 5G (Model: SM-G981U1) at the Samsung Authorized Service Center, Dharampeth, Nagpur on 24-Jul-2025 for display + battery + charging port replacement.
Today is 18-Aug-2025 (Day 25), and there is still no ETA. Parts haven’t even been billed or shipped yet. The service center is polite and cooperative, but the issue lies with Samsung’s parts and logistics management.
I understand that my device is an overseas variant, and I am willing to wait, but there is no transparency or concrete response from Samsung. Instead, I receive generic system-generated replies saying, “You will get a call from the relevant team.”
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Escalation History:
Active Reference: [protected]
Previous References: [protected] (not found now), [protected] (closed without resolution), [protected] (pending)
On 13-Aug, I received a call from Samsung CEO Office, who assured me that Senior Field Operations would confirm ETA or parts availability within 24 hours. It’s been 5 days since then, and there’s still no update.
I’ve sent multiple emails and made calls since then, but the only response I get is:
“We will inform you once the parts team responds.”
This lack of transparency is frustrating and unprofessional.
If the part is discontinued or unavailable, Samsung should inform me immediately instead of keeping me in the dark. Even local vendors can source and import parts within days—what is causing this delay?
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What I Expect:
Immediate action from Samsung India
Clear update on part availability
Confirmed ETA for repair completion
Transparency in communication
Being without my primary phone for nearly a month has caused huge inconvenience, but Samsung’s lack of transparency is even more disappointing.
#SamsungServiceDelay #SamsungIndia #SamsungS20 #ConsumerComplaint #ConsumerRights #UnacceptableDelay
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