Samsung — Samsung Galaxy S20 FE 5G

Address:

hyderabad

Hi,

Invoice No: [protected]

I have Purchased Samsung Galaxy S20 FE 5G mobile in Amazon website on 23rd September, on 3rd October suddenly mobile shattered Blank Screen. I went to the Samsung Service Center in chaithanyapuri (mobile 21), the Service Executive checked the phone and told me simply that I have to replace the front screen because it is having thin dent, so mobile not covered with warranty and replacement. There was not a physical damaged to phone. It was a displayed issue Samsung really need to review this phone. I have been frustrated with the service provided by Samsung. i spend 30k for mobile and within 10 days mobile has gone blank screen and the service center and customer care executives didn't care to solve the problem and mean while they are asking 10k to replace the screen. total 40K for purchasing Samsung, if i spent 50k i got new Apple phone within the budget. but i'm love to use Samsung.
All I'm asking is that being a Samsung lover and a geniune customer for years, investing Lakhs of amount for devices and home appliances is this the kind of service I expect from Samsung? I will humbly request you to kindly check into the concern and get a replacement of the device.

Thanks & Regards
Srihari Lingathoti
email:[protected]@gmail.com