The purpose of this complaint is to bring to your attention the unsatisfactory response I received from Samsung's customer service, which has left me with an unresolved issue and considerable inconvenience.
A few days ago, I discovered a green line on the display of my Samsung Galaxy S20+ upon waking up in the morning. I had not dropped the phone or exposed it to water, and it was working perfectly fine the previous night. In response to my concern, I contacted Samsung via WhatsApp, and I was informed that my model is eligible for a free-of-charge (FOC) screen replacement. Encouraged by this offer, I promptly visited the nearest Samsung service center.
However, upon inspection at the service center, I was informed that my phone was ineligible for the FOC screen replacement due to minor scratches on the back of the device. These scratches are unrelated to the issue I am experiencing with the display and have no impact on the screen's functionality, these minor scratches are very common for a phone that has been used for years. The condition of my phone looks good for more than 3+ years.
Furthermore, I would like to bring to your attention that this issue does not appear to be an isolated incident. It has come to my notice that a significant number o[censored]sers with the same Samsung Galaxy S20+ model are experiencing the same display problems, indicating a trend. This means there is genuinely a problem on Samsung's side.
In addition to this, I have faced significant inconvenience in having to take time off on a work day to go to a service center in heavy rains, and deal with the long wait times, only to finally talk to a callous technician who tried to make me believe that the issue was my fault. This is not the level of service or product quality that someone buying a flagship phone of more than INR 50000 from a reputed brand like Samsung expects to go through.
As a consumer, I believe that I deserve a fair resolution and the service that I was initially promised. I want a Free Of Charge Screen Replacement. Was this information helpful? | 
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