[Resolved]  Samsung — samsung galaxy s21 fe 5g, hanging, rebooting, battery draining, touch not working after software upgrade

I purchased my Samsung Galaxy S21 FE 5G (Model Name: SM-G990E/DS, SM-G990EZAIINU Serial Number: R5CT428K17K) in April 2022, through Reliance Digital in Hyderabad location.
Unfortunately, With software upgrade on 06TH February 2024 . My mobile started seeing below issues
Samsung Galaxy S21 FE 5G, hanging, rebooting, battery draining, touch not working after software upgrade.
Software upgrade will impact the mobile this much is not at all acceptable.
Being a samsung product customer, i am deeply disappointed.
I went to near by Samsung center and they simply told its a hardware issue, This software upgrade is recommended by Samsung to install and instead of improving and adding new features it has completely ruined my phone .

Kindly fix this problem and make your product name accountable and creditable to support customers for software issues.


Thanks,
Prasad
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