[Resolved] Samsung — Samsung Galaxy S21 Ultra/ Pre-book Scam & non-delivery of phone | |||
Order Number: [protected] Complaint Ticket no: 1883064 CEO Complaint Reference NO: [protected] Pr-Booked Samsung Galaxy S21 Ultra 5G 512GB model with 2 years additional support costing around ₹1.13L on 19/1/2021 & additional accessories purchased for this phone like charge & case cost around ₹5k raising the total cast to around ₹1.17 L with exchange offer for old phone around ₹700 discount, Where payment was fully payed on per-booking. When S21 was finally dispatched on end of Jan 21 & came for delivery. The delivery guy on pretext of inspection of old phone, try to damage the speaker grill of phone which just had a minor cut, so that the exchange can be rejected & customer will be forced to pay full in spite of exchanging is fully functional old phone without any damage. When the delivery guy was confronted & told to call his supervisor why he was doing that. He informed his supervisor that complete back is cracked & exchange cannot happen. His supervisor re-iterated that same statement that i should talk to Samsung team about it. If i need the phone that i should pay, else he is not going to deliver my per-paid phone costing more that 1L. When this was highlighted to Samsung team under complaint number 1883064 on 1/02/21 they told that they will look into it & resolve the issue withing 24hrs. Since last 10 day's I've been calling Samsung support to get a resolution & I'm being informed that the issue is under escalation & I'll get a resolution soon. Even after raising this issue to Samsung CEO on 5/02/21 there is still no resolution. Even being a premium customer of Samsung I'm being harassed every day unnecessary. Desired resolution: Delivery my phone at the earliest along with all the per-book offers that were promised at the time of booking & punish the delivery person for doing such mischief & compensate for the harassment that I've to bear all this long. Attaching snaps of my old fully working phone, which they try to damage & was rejected. Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Feb 13, 2021 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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