[Resolved]  Samsung — Samsung Galaxy S21Fe phone gone dead

I purchased Samsung S21 Fe mobile phone on 13-Feb-2022, from Samsung store (Fundamental Electronics Pvt Ltd ) it stopped working within 14 days and today I visit the store and let them know about the phone issue, as per them they are not able to validate whether it has been a manufactured issue or accidental damage, hence they redirected me to Samsung Service center.
I visited there and asked for replacement of my new phone but they are saying as it is not possible to replace, they can only repair the damage part. Since I purchased a high end premium phone and the phone itself as manufacturing defect then why shall I consider to repair the phone instead of replacement. If this issue occur after one month then I never asked for replacement, but it happened within 14 days so I want for replacement.
Never thought buying a premium phone is now like a harassment to me instead of peace of mind.
My email id - [protected]@gmail.com
My phone jobid - [protected].
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Apr 7, 2022
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Mar 07, 2022
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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