Samsung — Samsung galaxy S4 Problems -Samsung Compaint Refer No - [protected]

Address:

Bangalore, Karnataka

H This is Sailesh Prasad from Bangalore [Mob No - [protected]]. this is with reference to consumer compaint no - [protected]. I had bought samsung galaxy S4 an year back 17-Nov-2013 and since then this phone has been in service center atleast 4 times for various reasons i.e - > battery not lasting, getting heated > Screen display getting black and more On 15-Nov-2014, we made a complaint to replace the mobile or refund the money back. Today on 17-Nov-2014 I received a call from Samsung India stating that they are refunding me back INR 23, 000. I was in meeting and did not realize that this was not the exact amount i paid when i bought the phone and said "ok". I now realize that I have spent INR 38, 000 (INR 23990 Cash + remaining Insurance) for the phone, hence I request you to either return the entire amount or Preferably replace my phone with a new one. I request you to kindly take this request on a priority. Please note, I am not asking for any harassment charges that I have been through from the past year. My request is only either pay me the entire amount or replace the phone (Samsung galaxy S4) I really am a big fan of samsung brand, and I really trust your products and team - I request you to kindly not break the trust of a loyal customer. Thanks Sailesh