Samsung — Samsung galaxy z fold 3 false offer and Commitment fraud

Address:	Chandigarh
Website:	Samsungshop.com

It's been 20 days I have bought the new premium phone the phone was dilivered on time but did not recieve the other items which were in the offer number of emails were sent with reference [protected].
No solution has been given the offer was under the corporate employee purchase, the cover worth 6099 has not been given the insurance was provided as mentioned, before the purchase everything was made clear by customer care and then the order was placed and I was assured the item will be given with the phone, the CEO HAS NO ANSWER AND I HAVE GOT 25 MAILS WITH the right team is working on the case .
Total fraud as explained I was not given the offer kindly work out the solution. The pictures are attached of the support chat
And the order details as what was offered before making the purchase.

The cover was suppose to sent with the phone and till date the right teams is working out to get a solution.

The Ceo team also as no answer.