[Resolved]  Samsung — Samsung India M31S is manufacturing defect.

Address:

Flat No: 502, Block B,, Sri Dheera Coral tree apartments ,masjid banda,kondapur,Hydearbad-500084

I called sumsung customer support and escalated my issue. They have assigned my issue to one person named Jagathee.[protected]@partner.samsung.com

I am trying to explain my issue and he asked me to share the job id which is registered during warranty period.i have shared the same. Next day he called me and interrogating like police officer like when you affected with covid do have any proof. How many months took to recover. Why didnt you travel to Anantapur District for service center etc. I have never seen this type of conversation earlier. I clearly told initially reported the issue in Hyderabad. Later due to Covid i went my home town and visited few samusung service centers they told me as usual "reset factory setting" or "installing os". Even i called customer customer support and they guided me over the phone same factory resettings etc. After visiting they didnt provide any jobid/acknowledgement for me. Recently i have visited kodapur, Hyderabad service center same thing they have installed the software. Next day again restarting. After escalating many times and visited again that time they have created Job sheet . Could you please me to resolve my issue.

Please find the below basic information.

First Name :Sane
Last Name : Jayarama Chandra
Email Id : [protected]@gmail.com
Contact Number : [protected]
Request type : heating and auto restarting
Product Model Number : Samsungm31s
Product Serial number : RZ8N7248GZW
Address : Flat no: 502
B-Block
Sri Dheerea Coral Tree apartments,
Sree Prabhupada Township,
Masjidbanda
Kondapur, Hyderabad -500084

I have purchased this Mobile in 2020 aug 6. Its having heating and restarting issue. So given the mobile in Samsung support center with in the warranty period. But still facing the issue . In between i called many times and they suggested me to reset the factory settings. Still facing the same problem. Couple of weeks back also it's over heated and restarted . I have twin babies due to its over heated I was scared and called support people they suggested me to switch off the mobile and kept outside the house .Yesterday also visited samsung service center and changed the software. Still facing same issue.
After escalating and after questioning them strongly they are telling its mother board issue.

Earlier job id: [protected]
Above job id is created with in the warranty period regarding the same issue.

Here I want to tell my issue is keep repeating since the phone is under warranty. With in the warranty time I have submitted. They are not able to resolve my issue . I have visited few service centers and same as usual they installed the OS. I am not going to pay single rupee for this issue. I went through the portals samsung M31S having lot of heating and restarting issues.In my case wantedly they are keep dragging and telling common scenarios like reset factory settings/installing OS.

Same product having lot of issues. I have collected 10 to 12 documents saying samsung M31s having restart issue.Here pdfs i am not able to attach.Like that we have thousands customers suffered and wasting their money .
Requesting you to please help to resolve my issue . If you are not in the position to resolve this issue very sure i will file a case against Samsung India in consumer court. Thanks

Regards
Jayaram
+91 [protected]