Samsung — Samsung inverter refrigerator 1 year old

Rajesh Sam

from Bhubaneshwar, Odisha

Address:

Tuticorin

Purchased a Samsung refrigerator, knowing of the brand on March 2019. But it has really disappointed us especially during lockdown when kids are at home. In July 20th it produced some weird noise and we contacted customer care. So the mechanic checked it the next day and said that the digital board is damaged and he replaced it after a week but it didn't work. Then he said that the compressor is damaged and we had to replace the compressor. After two days he comes back and say that we have to fill gas, for which we will have to bear the cost of around 2000INR. This is so bad that a very essential product doesnt last for even a single year.

After that, on September 30, 2020 it's again not working after having replaced the compressor. The dealer is reluctant to replace the refrigerator and is asking for another chance to fix the same issue. This is really disappointing especially during a crisis time like this. Request you to refund the amount spent for the repair in July 2020 and replace the refrigerator asap. We have children at home and it's very sad to not able to store milk or other necessary stuff. Please get it replaced asap with the refund.

We did not purchase a refrigerator to use and throw after a year from its purchase.

Kindly understand our situation and take the necessary steps.

This is so bad that a very essential product doesnt last for even a single year. Please arrange for a replacement or please try to fix the refrigerator without any cost.

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Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Dec 08, 2020

Updated by Rajesh Sam Hi Sir,

The same refrigerator is not working from November 26th 2020, lodged a complaint with customer care to replace it soon, as this is the third time the refrigerator is not working. Please note that the compressors had been replaced already twice just after one year from the date of purchase, we had made the payment to replace the compressor and to fill gas for the first time when it was not working.

On 27th November, service engineer examined and wanted to replace the compressor and other parts again to which we did not agree and requested for a replacement as the refrigerator is just one year old and is stuck for three time as far as we know. The complaint had been forwarded to the head office team by Saturday(28th November) they had requested for the receipt, which was shared immediately via email. We did not get a response after that despite several follow ups. We've been struggling at home without one of the most essential products, the refrigerator.

We also mentioned that we're unable to store any essential or basic stuff for kids at home and requested for an intermediate solution. Every executive listens to all our grievances daily and responds that it's on top priority but no one cares about their customers. They just answer the same line for all your questions.

This is a continuation of the above complaint which started off from August 2020.

Please request Samsung to call back and resolve the ticket with the replacement.

Dec 08, 2020

Updated by Rajesh Sam The very first complaint was on the 20th of July. We really are disappointed by the way there respond to a complaint, also the refrigerator is gone just after one year o[censored]se. We had spent around 34000inr in 2019 for the same refrigerator. It's really painful to think all those now.