Samsung — Samsung inverter refrigerator 1 year old is not working and replacement in progress for three weeks

Address:	Samsung, India
Website:	Samsung.in

Hi Sir,

The same refrigerator is not working from November 26th 2020, lodged a complaint with customer care to replace it soon, as this is the third time the refrigerator is not working. Please note that the compressors had been replaced already twice just after one year from the date of purchase, we had made the payment to replace the compressor and to fill gas for the first time when it was not working.

On 27th November, service engineer examined and wanted to replace the compressor and other parts again to which we did not agree and requested for a replacement as the refrigerator is just one year old and is stuck for three time as far as we know. The complaint had been forwarded to the head office team by Saturday(28th November) they had requested for the receipt, which was shared immediately via email. We did not get a response after that despite several follow ups. We've been struggling at home without one of the most essential products, the refrigerator.

We also mentioned that we're unable to store any essential or basic stuff for kids at home and requested for an intermediate solution. Every executive listens to all our grievances daily and responds that it's on top priority but no one cares about their customers. They just answer the same line for all your questions.

This is a continuation of the above complaint which started off from July 2020.

Please request Samsung to call back and resolve the ticket with the replacement.
Updated by Rajesh Sam Dec 08, 2020

The very first complaint was on the 20th of July. We really are disappointed by the way there respond to a complaint, also the refrigerator is gone just after one year o[censored]se. We had spent around 34000inr in 2019 for the same refrigerator. It's really painful to think all those now. The replacement process in progress for three weeks