[Resolved]  Samsung — Samsung j3 emerge

Address:86409
Website:Samsung

Phone stopped working from a factory defect 13 days old. Sent phone back to be fixed Samsung won't fix told me will send refund. Never received refund call Samsung was on the phone for over a hour and half to find out they never sent refund could not answer why they never sent it. Asked for supervisors to talk to them about why never sent refund and was put on hold for another 20 minutes just for them to hang up on me still no refund no answer nothing.
Worst company will never buy another product from them.
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Jul 8, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jun 07, 2017
Samsung India Customer Care's response
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
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