[Resolved] Samsung — samsung j7 not accepted to repair in warranty

Abhay Dhama

from Delhi, Delhi

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201304

Jobsheet no-[protected]

I purchased samsung j7 handset and after 8months it's display not working then I submitted phone in service centre and they repaired it n give me that phone in working condition after three months again I faced issue phone got switched off and not started then I visit in noida samsung service centre and they gave me issue of tempering and they don't consider phone in under warranty they want I ll pay 6000rs. To repair it in under warranty. I contact many times in samsung customer care but they didn't give me a resolution regarding this i attached a copy of jobsheet of mobile..i submitted mobile in care.
Please consider it and help me...
Thanks alot

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Mar 13, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2019

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Verified Support

Jan 28, 2019

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd