[Resolved] Samsung — samsung j7 pro damaged in warranty still they are not replacing. y | |||
I bought this samsung galaxy j7 pro in the month of feb with 1yr warranty. After 2.5 months my screen started turning black from 1 side and when i went to service centre they are saying that your screen is internally damaged. I told them i didn't dropped my cell even for once n my glass guard is also intact so how can the screen be damaged. When i ask them to change it they kept saying that it's internal damage madam and we don't take responsibility for that. So what samsung gives warranty for if there screen damages internally due to the minimal pressure that even the glassguard could also tolerate. I think in the phone like this which has inbuilt battery the only chances are of screen getting damaged n if samsung doesn't take responsibility for it why are we buying such phones from samsung that could have problems even after taking all the precautions. Was this information helpful? | |||
Jul 7, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jun 06, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |||
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