[Resolved]  Samsung — Samsung LED TV

Hi All

I am not satisfied with the resolution provided .For the product worth of 40 to 50 k i am using it for 2 years only and later it will hve major repair which is costing 20k..This doesnt make any sense to spent more than 20k instead we can go for new one...As we come from the poor background we cannot afford to hve one new new tv or neither we can spend 20k for this...Considering a special case request to kindly provide a compensation on the same.As per my understanding we should be using the service for atleast 3 to 4 years irrespective of any usage without any major repairs .. however we see post using after 2 years we are finding a major issue which definately not acceptable and I am not going to afford this .please do the needfull before i move this to consumer court

as I do not hve any option rather moving to next level...Hope u support n encourage us to use some more product from samsung

Rajesh
[protected]
Please only call this number for further communications

On Mon, Oct 10, 2022, 16:56 Arun Prasath Radhakrishnan wrote:
Dear Mr. Snehalatha Shetty

Greetings of the day!

This is in regards to your complaint for your Samsung TV Model number UA43N5100ARLXL bearing serial 0ADH3PBK601919R

On the basis the inspection carried out by our Service Engineer, your unit requires repairs.

As your product is now out of warranty, repairs would be carried out on chargeable basis. As per repair estimate shared by the Service Centre, the repair estimate is Rs 20, 378/-

We regret that we would not be able to accede to your request for repair at discount or free of cost repair

We further request to give your consent for repairs to be carried out on chargeable basis, so that we can proceed further on it.

Once we receive your consent, we shall further contact our Service Centre so as to facilitate repairs to your product.

Gracias,