[Resolved]  Samsung — Samsung led tv: samsung unwilling to replace the tv covereg in extended warranty inspite of samsung's inability to repair the product

Address:

Gautam Buddh Nagar, Uttar Pradesh, 400053

History of this complaint:
- logged in july or august 2015
- samsung service engineers have visited multiple times
- each time, i am told a different part is faulty - panel, motherboard, power unit and then panel again in the last visit
- i was told that they will replace the faulty part, in this case, the panel
- after learning that the tv is covered under extended warranty and that samsung will have to bear the cost of part replacement, samsung is now saying that the part is not unavailable
- subsequently, they are offering me a 67% refund
- this effectively means that i will need to shell out 33% cost of tv to replace a similar model because of samsung's inability to repair or replace a part
- what is the use of extended wrranty that i purchased if at the end of it, i still need to pay to get a functional tv
- i have emailed and requested to speak with someone senior, but i am receiving the same response again and again
- on top of that, samsung head office in india is giving me a 7 day deadline to accept or decline the offer of 67% refund. I have emailed them that i am travelling and do not have the necessary documents with me, but no one from samsung is acknowledging my request or speaking with me
- every samsung employee i have spoken with has agreed with my logic and request for repair or replacement of tv, without me having to incur costs. However, no one has come back with a reasonable resolution after agreeing to my logic