Samsung — Samsung LED (UA40F5100ARLXL)

Address:

Chennai, Tamil Nadu

Had bought your Company product Samsung LED (UA40F5100ARLXL), bearing serial # (MQWM3PBD301393T) from M/s. Giriyas Investment Pvt Ltd – R A Puram, Chennai – 600028 vide Bill No FS/RAP/1698 dated 27/4/2013. Recently, on 10th of August it was discovered by me that the display of the television appeared to have become defective and the lower part of the television screen got dim with visible changes being noticeable in the display. I had immediately brought the same to the notice of Samsung India helpline and your authorized representative, one Mr R Ravi Kumar from authorised Samsung Service Centre, M/s. TVS Electronics Ltd, Chennai visited our residence and told that the panel (part No BN[protected]A) of the television had become faulty and he gave me a quotation of Rs.28, 602/- for carrying out the replacement task. I was in an utter shock to hear such an exorbitant amount for replacement of the faulty part, considering the total cost of the product had been Rs 54, 000/-. I had therefore been requesting M/s. Samsung India for waiver of such huge amount of replacement cost since 11th August 2015, but in vain. On 12th of August 2015, after conducting some research online at my own level, I found that I am not only the victim of the bad quality products but there are similar customers of M/s. Samsung India for the exactly same LED model TV and the purchase dates of similar complaints are in the same range of dates (April 2013 to June 2013). Also I had come across that they charged differently for this panel and in writing they had given the replacement quote of Rs.22 K for one of the customers at Chennai. I was given an understanding that the Service Tax rates had gone from 1st of July 2015 hence the change in the price. But I fail to understand that the Service Tax change had done for 2% and for just 2 % how the change of Rs.6000/- would happen. This point was never answered by your representative. And it seems that the practice of the Company that only on request they would reduce the panel cost and I have example of close to 20 persons whose panels were replaced with very less amount (around Rs.10 to 12 K) according to their level of bargaining which is against ethics of the business. Against the backdrop of the foregoing, I would seek the following answers from your side. 1. If you are sure with the quality of the product, I would request you to share the no of televisions panel gone wrong for that particular model and in particular produced during the period of its manufacturing and I am sure from the serial no you can find out the period of manufacturing. Also would request you to share the quality certificate of your television. 2. What is the real reason for charging different rate for different customers for the same part no. 3. The story of Service tax change is fully wrong and could not be substantiated with justification. Please treat this as my last and final request to you for rectifying my television by replacing the defective part which is clearly a manufacturing defect with very minimum token amount and also would request you to guarantee the replaced panel for further period of one year. I had provided all the details that are required by your personnel and ready to speak to you for further clarification. Needless to say, but if you/ your company fails to promptly address this issue, I would be constrained to initiate a legal action against your company for deficiency in goods and services, at your company’s costs and consequences.