Samsung — Samsung M21 freezed on Samsung Logo Screen

Madhu86

Jun 10, 2023

Address: A104, Signature Crest, Gonighattapura Village, Sarjapura Hobli, Anekal Taluk, Bengaluru, Karnataka 562125 Madhu Suthanan Jayakumar , +91 9789406740

Purchased on June 15, 2020
Phone is getting freezed on Samsung Logo Screen, not able to get beyond that. After checking with the Authorized Service Centre, they are asking to replace the mother board @ Rs-6500 but I got it for Rs-15000 everyone queued up for the same issue for mother board replacement. But why do we have to bear this whooping amount when we purchased in a belied that it will sustain for long years. Im a Samsung Consumer back from 2007 until now I had Samsung C130, Samsung S4 Mini, Samsung M21 and I have Samsung M31 also. Here after I need to think about my purchase is that so?? Big fan Samsung AMOLED thats why purchased S4 Mini at first place. Everyone around me complains of the same issue so please take this complaint and modify /replace the mother board at a discounted price then its win win situation. And also the new replacement doesnt have a warranty or guarantee its just for 3 months then how can you expect us to spend this amount.So consider this scenario and make a replacement at a reasonable price.

Attaching the checkin @ Samsung Authorised Dealer - Smart Electro Care - HSR Layout, Bengaluru -560102
You have successfully checked-in at Samsung service center and your Token is WS039. Also, we may reach out to you on WhatsApp for service updates. If you do not wish to receive, sms STOP to [protected] from your registered mobile no.

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Samsung India customer support has been notified about the posted complaint.

Jun 11, 2023

Updated by Madhu86 Added the invoice for the same.

Jun 11, 2023

Updated by Madhu86 Added the phone issue and its warranty

Jun 11, 2023

Updated by Madhu86 Phone Back Box details Nos

Verified Support

Jun 12, 2023

Samsung India Customer Care's response Dear Sir/Madam,

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung

Jun 13, 2023

Updated by Madhu86 HI Team

I haven't got a call back today between 4-6 PM IST from the representative after the confirmation from him yesterday.
Can you please update the resolution asap.

Thanks
Madhu Suthanan Jayakumar
+91 [protected]

Jun 14, 2023

Updated by Madhu86 Went to a service center @ Samsung service center Marathahalli, BangaloreSamsung care name Mobile SevaAddress No/17, Khatha No/727, Office No/103, 1st Floor Krishna Grand, Outer Ring Road, MARATHAHALLI, 560037
Reached out to a representative named Satheesha @5.40 PM IST 14th June and conveyed my issue, but he confirmed that they are going to shift into a new location. So he can't provide job sheet/id and asked me to do it at a nearby service center. Again, I wasted my evening!! I called out and confirmed the availability though.
Service Centre, confirm whether its getting moved??