Dear sir,
I''m a regular customer of Samsung products from flagship phones like Galaxy S4 to refrigerators however my experience lately with one of it''s product have been rather very disappointing which have led me to lose my faith in the company''s product quality and question it''s ethics.
I purchased Samsung mobile phone product by name Samsung M21 about 1.5 year back.
Everything was going well untill last month when Samsung suddenly released a new update for 3.1 UI(user interface).
Samsung kept prompting me to update my phone to latest UI like every 10 mins and it also cause my phone to slow down, I was so fed up with the constant notification that I finally decided to update to get rid of the annoying updating prompt notification.
The moment I updated my phone to new UI, I started getting restart issue on my phone after few hours o[censored]se. My phone kept restarting like every few seconds with my screen frozen on performing any task.
I tried to factory reset my phone but that didn''t help and when I went to Samsung customer care, they were very rude with me and showed no interest in talking to me, let alone help me the moment I told them my phone was out of warranty.
They told me the company takes no responsibility for damages caused by updates, even though it is Samsung that released such update.
They were more interested in selling me a motherboard than even allowing me to explain my issue in full. I've never seen representatives that without even having a tech degree could just touch my phone and say that the 99 percent chance is that my phone's motherboard needs to be replaced.
It's insane to ask me to pay 70 of original price of phone that I bought 1 and half year back for a new Exynos 9611 motherboard that is to be honest a faulty motherboard with many issues and will only cause issues later on.
I asked their company and ceo office representatives for help but didn't received any help, they kept trying to sell me a new motherboard without any warranty and I was not interested in getting scammed by Samsung again.
I did some research and found countless news reports by reputed Indian media like IndiaToday and international tech sites about malfunction of Exynos 9611 chip in many Samsung phones ranging from A series to M series that carry this particular chip.
I'm attaching some of those site links to his complaint.
https://www.indiatoday.in/technology/news/story/samsung-galaxy-a-galaxy-m-series...⇄
https://www.google.com/amp/s/tech.hindustantimes.com/amp/mobile/news/old-samsung...⇄
https://www.google.com/amp/s/m.timesofindia.com/gadgets-news/these-samsung-galax...⇄
Samsung knew about his issue yet it's employees have been dishonest with me and committed such fraud.
Please help me, it's not just me but some many indians facing this problem by this fraud company.
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