Samsung — Samsung M30s Exynos 9611 Auto restart then dead Issue

Hello Sir,

This is Rishi Kumar. I have been an active user and follower of Samsung Mobile devices since last 5 years from the era of Samsung Galaxy y young to Samsung on5 and Samsung M series now. One of my Samsung M series mobile M30s ran into issue of auto restart and after few days it became dead.

Earlier I thought it could be just my device which got screwed up in a short while but after exploring the web, I found that millions of people are there facing same issue and holding device with Exynos 9611 processor. This is not a minor issue as service center people recommend to replace new mother board for 8-9K INR bucks.

Currently I hold 3 Samsung device- M30, M30s, M32, etc and In past, I have used Samsung on5, Samsung On5 Pro, Samsung Galaxy Y young etc. I never had to visit service center for such a major problem but M30s and all other models built on Exynos 9611 having same issue for millions of people. After writing to CEO help desk couple of times, I visited service center again and they investigated my handset and submitted it without saying or mentioning anything on receipt but after a day they put allegations on me that they found water logging inside. All other customers visited for same issue, for everyone they are telling water logging inside phone and hence we can't do anything about it . This is not expected from Samsung rather than helping your loyal customer, It is harassing them and saying that no, you dipped the phone into water that's the problem not Exynos 9611, In fact as per Samsung Care, everyone having Exynos 9611 device, dipped their phone into water. This is really not the expected response from Samsung. Here in I am attaching my service center receipt please take a look.
This is my humble request to you please look into this subject matter and listen the voice of middle class people who really try hard to purchase Samsung device as if dream come true. As a responsible and reputed brand, this is expected that Samsung will certainly do something about it and bring the smile back on the face of the people who have been frustrated with device having Exynos 9611 processor.

Looking forward to hear from you!