[Resolved]  Samsung — Samsung m31

Dear Samsung,

I purchased my samsung m31 sometime around august before the last. it's not even been 2 years. i took meticulous care of because changing my phone frequently is not a viable option for me. it had 128 gb memory and i haven't even used up a quarter of it. there weren't any other problems with it not lagging or whatsoever. one morning it suddenly went still and got into a boot loop. there after it did not turn on. I approached samsung customer center and they informed me that it was a motherboard issue. it costs nearly 8000. i didn't do it because of the price. then when I further looked into it seems that most phones in the Samsung M series and A series seem to have the same problem. a phone service centre said that people have been crying about the phones that they brought after saving up. many people warned me about purchasing a samsung product but i was quite satisfied with the previous samsung products that i choose to ingnore them. if i had know i would have invested my money on a more reliable product. as u might have noticed thatr many people have same problem and you have choosen to conviniently ignored it. i assume that is an example of the customer care that u provide. i hope that u address the matter quickly. thank you